How do I make a booking?
Simply find the product(s) you want to hire, select the drop-off and pick-up dates, add to cart, and follow the checkout prompts.
What currency do I pay in?
We currently only accept AUD, but if you are using a credit card from any large international bank, you will be able to pay using your home currency, and it will then be converted to AUD.
Can I book once I arrive?
While you can of course book once you arrive, we strongly recommend booking prior to your arrival, as equipment can book out quickly!
What happens if my flight is cancelled?
In these uncertain times, we appreciate flexibility. If your flight gets canceled and you no longer plan on coming to Australia, we will offer a full refund. If your flight dates change, we are happy to reschedule your booking dates at no cost.
I can’t select the dates I want
If you are unable to select the dates you prefer, it is likely that we are fully booked out for this period. Try to select similar dates, as equipment is returned each and every day, so equipment may be available a day or two later.
What if I don’t know which hotel I will be staying at?
It is unlikely that you will know which hotel you will be quarantining in until you land in Sydney. When you find out your hotel name and address, as well as your room number, please email us at info@hotelhire.com.au with these details and we will bring the equipment over. While you don’t know your hotel address, please use the following address when making a booking:
Hotel Hire
444 Jones Street,
Ultimo NSW 2007
What do I do with equipment when checking out?
Towards the end of your quarantine period, we recommend talking with hotel staff to see what their process is for removing rented equipment from Hotel Hire. The usual process is for you to leave the equipment outside your room, but some hotels prefer the equipment to stay in you room.
There is no need to clean anything, as we professionally clean all equipment prior to it being rented out again. Please ensure that all rented equipment is stored together and nothing is missing.
As you leave, please inform the hotel that a member of the Hotel Hire staff will be picking up the equipment.
What if my equipment doesn’t work correctly?
If you are having issues with your equipment, we recommend reading through the product manual. If you are unable to resolve the issues after reading the manual, please reach out to us immediately, as we will be able to provide a replacement.
What happens when I get to my hotel?
When you get to your hotel, email us at info@hotelhire.com.au letting us know your hotel name, address, and room number. If you email us prior to midday, we will get you your equipment that afternoon. If you email us after midday, we will likely still get your equipment to you that evening, but if we can’t, it will be the following day.
